What do I do if my sump pump stops working during a storm?

If your sump pump fails during a storm, you need to act quickly to prevent basement flooding. First, check if it's a simple power issue - ensure the pump is plugged in and the circuit breaker hasn't tripped. If there's power but no operation, you're likely dealing with a mechanical failure that requires immediate backup measures.

Start by removing water manually if levels are rising. Use buckets, a wet/dry shop vacuum, or any available containers to bail water from the sump pit. This is labor-intensive but necessary to buy time. If you have a backup generator, you might be able to power a temporary pump, but never run generators indoors due to carbon monoxide risk.

For immediate professional help in Ottawa, contact a 24-hour plumbing service - many local companies offer emergency sump pump replacement. Companies like Drain Rescue or Mr. Rooter typically stock pumps and can respond quickly. If water is entering your home's living space, also call your insurance company immediately to report potential water damage.

Check these common failure points while waiting for help: The float switch might be stuck (gently lift it to see if the pump activates), the discharge pipe could be frozen if it exits above ground, or debris might be clogging the intake. In Ottawa's winter storms, frozen discharge lines are particularly common when temperatures drop below -15°C.

Prevent future failures by installing a battery backup sump pump system - essential for Ottawa homes given our spring melt and summer storm patterns. A quality backup system costs $800-1,500 installed but provides peace of mind during power outages. Also consider a water-powered backup pump if your home has sufficient water pressure.

Long-term solutions include improving your home's drainage system. Ensure proper grading around your foundation, clean gutters regularly, and consider a backup generator for your main electrical panel. Many Ottawa homeowners also install water alarms in their basements to get early warning of rising water levels.

For storm-related flooding, document everything with photos for insurance purposes before cleaning up. Remove standing water within 24-48 hours to prevent mold growth - particularly important in Ottawa's humid summers. If you're dealing with sewage backup (common during heavy rains when city systems are overwhelmed), call the City of Ottawa at 311 to report the issue.

Remember, a failed sump pump during a storm is an emergency situation. Don't hesitate to call professionals immediately - water damage costs far exceed emergency service fees, and your insurance coverage may depend on taking prompt action to minimize damage.