Justyn Rook Contracting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website justynrookcontracting.com or use our services.
We comply with Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Personal Information You Provide
When you use our estimate calculator or contact forms, we may collect:
- Name
- Email address
- Phone number
- Property address or general location (neighbourhood/area)
- Project details (basement size, features, timeline preferences)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Provide project estimates and quotes
- Respond to your inquiries and requests
- Schedule consultations and site visits
- Communicate about your project (with your consent)
- Improve our website and services
- Comply with legal obligations
We will only send commercial electronic messages (emails, texts) with your express consent, as required by CASL.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Justyn Rook Contracting: As our parent company, JRC may access project information to coordinate services.
- Licensed Subcontractors: When necessary to complete your project (electrical, plumbing contractors), limited to information needed for their work.
- Service Providers: Third parties who help us operate our website and business (hosting, email services), bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect our legal rights.
4. Data Security
We implement reasonable security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights Under PIPEDA
Under Canadian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent to our use of your information (subject to legal or contractual restrictions)
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us using the information below.
6. CASL Compliance
In compliance with Canada's Anti-Spam Legislation:
- We obtain express consent before sending commercial electronic messages
- All commercial messages identify the sender (Justyn Rook Contracting / Justyn Rook Contracting)
- All commercial messages include a working unsubscribe mechanism
- Unsubscribe requests are processed within 10 business days
Transactional messages related to your project (estimates, scheduling, project updates) may be sent without additional consent as they relate to services you requested.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:
- Estimate Requests: Retained for 2 years to allow follow-up on potential projects
- Client Project Records: Retained for 7 years for warranty and legal purposes
- Marketing Consent Records: Retained as long as consent is valid, plus 2 years
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
11. Ottawa Construction Network (Directory)
The Ottawa Construction Network directory at justynrookcontracting.com/directory allows trades and suppliers to list their businesses. By using this service:
- Business owners are responsible for the accuracy of their listing information
- We reserve the right to remove, modify, or reject any listing at our discretion
- Listings are provided for informational purposes only - we do not guarantee the quality, reliability, or licensing status of any listed business
- The "Trusted by JRC" badge indicates businesses we have worked with directly, but is not a warranty of their services
- Paid tier features are non-refundable unless otherwise stated
- We are not responsible for any disputes between users and listed businesses
Always verify credentials, insurance, and licensing before hiring any trade or supplier.
12. Construction Brain (Q&A)
The Construction Brain feature at justynrookcontracting.com/construction-brain provides AI-generated answers to construction-related questions. Please note:
- Answers are generated by artificial intelligence and are for informational purposes only
- Content should not be considered professional, legal, or engineering advice
- Always consult qualified professionals (licensed contractors, engineers, building officials) for your specific project
- We make no guarantees about the accuracy, completeness, or applicability of AI-generated content
- Building codes and regulations vary by location - always verify local requirements
- We are not liable for any decisions or actions taken based on Construction Brain content
User-submitted questions may be published publicly. Do not submit personal or confidential information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us through our estimate form and include "Privacy Request" in your message, or reach out via:
For unresolved privacy concerns, you may contact the Office of the Privacy Commissioner of Canada.
