How often should I expect updates from my contractor during a project?

You should expect regular updates from your contractor at least weekly during active work phases, with daily check-ins during critical milestones or when issues arise. The frequency and method of communication should be established upfront in your contract to avoid misunderstandings later.

Weekly Progress Updates are the industry standard for most renovation projects. Your contractor should provide a brief summary of work completed, upcoming tasks for the following week, any challenges encountered, and whether the project remains on schedule and budget. At Justyn Rook Contracting, we typically send these updates via email with photos showing progress, making it easy for homeowners to stay informed even when they're at work.

Daily communication becomes important during specific phases like plumbing rough-in, electrical work, or when unexpected issues are discovered. For example, if we uncover knob-and-tube wiring during a kitchen renovation or find moisture issues behind bathroom tiles, you'll hear from us that same day. These situations often require immediate decisions about scope changes or budget adjustments, and delays in communication can halt progress.

Ottawa-specific considerations include permit inspection schedules, which can affect project timing. When the City of Ottawa building inspector is scheduled (typically 24-48 hours notice), your contractor should inform you immediately since failed inspections can delay the project significantly. Similarly, if ESA (Electrical Safety Authority) inspections are required, you should be notified of scheduling and results.

Communication methods should match your preferences - some homeowners prefer text updates for quick items and phone calls for complex issues, while others want everything documented via email. Establish this preference during your initial contract discussions. Photos are invaluable for progress updates, especially if you're not on-site daily.

Red flags include contractors who go silent for days, only communicate when asking for money, or become defensive when you ask for updates. Professional contractors understand that your home renovation represents a significant investment and that regular communication builds trust and prevents small issues from becoming major problems.

Set clear expectations in your contract about communication frequency, preferred methods, and response times for questions. A professional contractor should respond to non-emergency questions within 24 hours and emergency issues immediately. During our projects, we also provide a project timeline with key milestones, making it easier to track progress and anticipate when updates will be most critical.

For your renovation project communication needs, contact Justyn Rook Contracting for a consultation where we'll discuss our communication protocols as part of your free estimate.